Rob Jarratt Architect | bespoke contemporary architecture

Rob Jarratt Architect Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services and website, then you can be assured that it will only be used in accordance with this privacy statement.
This privacy policy sets out how Rob Jarratt Architect Limited uses and protects any personal data that you share with us and that we hold about you, including how we collect, process, protect and share that data when providing our architectural and website services.

Please read the statement carefully, and should you have any questions regarding the contents please contact us using the telephone number, postal or email addresses provided below.

For the purposes of the General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“DPA”), Rob Jarratt Architect Limited is a data controller and is responsible for your personal data. If you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, our controller’s representative/data protection officer can be contacted via email at studio@robjarrattarchitect.com or by post at 23 Osborne Avenue, Hockley, Essex SS5 4UJ or our registered office at Suite 3 Warren House, 10-20 Main Road, Hockley, Essex, SS5 4QS.

What personal data we collect -

We may collect your personal data in a few limited ways including directly from you during discussions including meetings and telephone conversations, when you make enquiries via the ‘Web Enquiry’ section on our website or when you email us directly.

We may collect the following types of information about you:
•   Contact information, such as your name, job title, postal address, including your home and or business address, telephone number, mobile phone number, and email address
•   Property and land ownership details including boundary information, hidden services, way-leave, easements or covenants which may impact on the design or later construction of the project
•   Whether you are, or are related to, a staff member or elected member of the relevant local authority dealing with your project at that time
•   Certain other information, such as pertinent medical information, dietary requirements (for events booking), or specific interests/preferences, which you volunteer when discussing projects and design briefs (when it is relevant to services we provide)
•   Records of communications and interactions we have had with you including your visits to our premises
•   Further business information necessarily processed in a project or client contractual relationship with us or voluntarily provided by you, such as instructions/requests given to others, payments made that are relevant to aspects of the project, memberships to clubs/ professional bodies/ unions.
•   Information collected from publicly available resources; integrity data bases and credit agencies

How we use the information we gather -

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•   For the performance of our appointment with you as a Client or where this is relevant to a project you are/have expressed an interest in working on with us. This is to provide the service and or professional advice you may have requested (the administration of projects generally). For example, your name and address will appear on project documents: letters, drawings, schedules and specifications. It will also be required for filling out forms on your behalf (for statutory authorities) and we may be required to provide telephone and or email contact details as well (which we will check with you first). Project information may be sent to relevant consultants/companies on your behalf in the performance of our services, for example to obtain quotes.
•   Internal record/book keeping.
•   Managing and administering you or your organisation's business relationship with us, including invoicing, processing payments, accounting, auditing, billing and support services.
•   To comply with our legal and regulatory obligations and requests or defence including insurance purposes where they require specific information.
•   For monitoring and assessing compliance with our policies and standards;

We do not hold personal information for sending out of marketing information other than providing a fee proposal for our services.

Sharing information -

We treat your personal data confidentially. We do not sell, trade or otherwise transfer your personal data for other organisations to use other than as set out below.

Personal data collected and processed by us may be shared with third parties directly involved in specific projects, where necessary, to allow us to fulfil our obligations under our appointment with our Clients.
This may include information on project documents and your contact details being sent to other relevant product/service providers. It is likely to include any mailing or printing agents, contractors and consultants that provide a service to us (or you) or act as our agents on the understanding that they keep the information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
We do not use or disclose sensitive personal data that you may provide us with, such as race, religion, medical history or political affiliations, without your explicit consent.

How long we keep this information about you -

We retain your data for no longer than reasonably necessary. The timescales are in line with the length of time we need to keep your personal information in order to manage and administer your project, and handle any insurance claims or request for assistance made by our Professional Indemnity insurers. They may also take into account our need to meet any legal, statutory and regulatory obligations. Potential clients and other short term contact information is held for a period of up to two years to ensure that should you contact us again we have any relevant information to hand. In all cases our need to hold your personal data will be reassessed on a regular basis and information which is no longer required will be disposed of.

Security of your data -

We are committed to ensuring that your information is secure. We may store your data in electronic and paper form. In order to prevent unauthorised access or disclosure we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

Your Rights in Relation to Personal Data -

The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the "data subject") the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected, to object to or restrict our using your personal data, for us to delete your data, and make a complaint if you have a concern about our handling of your personal data.

The right to access particular personal data that we hold about you is referred to as a subject access request. We shall respond promptly, and certainly within one month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following:
• sources from which we acquired the information;
• the purposes for processing the information; and
• persons or entities with whom we are sharing the information.
Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:
a) the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
b) the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction on its use;
c) we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
d) you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

To exercise any of your rights outlined above please contact our controller’s representative/data protection officer via email at studio@robjarrattarchitect.com or by post at 23 Osborne Avenue, Hockley, Essex SS5 4UJ or our registered office at Suite 3 Warren House, 10-20 Main Road, Hockley, Essex, SS5 4QS. We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your data, and for any additional copies of the personal data you request from us.

We will consider any requests or complaints which we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rob Jarratt Architect’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Rob Jarratt Architect’ (the trading name of Rob Jarratt Architect Limited) or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite 3 Warren House, 10-20 Main Road, Hockley, Essex, SS5 4QS. Our company registration number is 10733752 in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use -

•   The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•   This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties – please refer to our privacy policy for more information.
•   Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•   Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
•   In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
•   This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•   All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
•   Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
•   From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

Use of cookies -

A cookie is a small file stored on your browser, for example Internet Explorer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

The Website uses both ‘Session’ and ‘Persistent’ cookies -

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website. You can learn more about session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

A persistent cookie will remain on your devices for a set period of time specified in the cookie. These cookies are used where we need to identify you over a longer period of time. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.

Generic Google Analytics cookies -

We use this to understand how the Rob Jarratt Architect Limited site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
Our analytics partner also provides the ability for users to opt-out using the following link: https://tools.google.com/dlpage/gaoptout

Google AdWords -

Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

Social buttons -

On some pages of the website you may see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Rob Jarratt Architect Limited. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Rob Jarratt Architect Limited’s site. So, if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Rob Jarratt Architect Limited, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Links to other websites -

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.